terms
of use

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Privacy
Policy

Introduction

Obencars Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you use our taxi services, website, mobile app, or contact us. We are registered with the Information Commissioner's Office (ICO) under registration number ZB583401.

This policy adheres to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect personal information in the following ways:

  • Information you provide: Name, address, phone number, email, booking details, payment information, and feedback.
  • Automatically collected data: GPS tracking during journeys, device details (IP address, operating system, browser type), app usage data, call recordings, and CCTV footage.
  • Third-party sources: Payment processors, location services (e.g., Google Maps), and taxi booking platforms.

How We Use Your Information

We process your personal data for the following purposes:

  • Providing and managing taxi services.
  • Processing bookings and payments.
  • Customer communication and support.
  • Enhancing service quality and security.
  • Legal and regulatory compliance.
  • Fraud prevention and internal training.

Legal Basis for Processing

We process your data based on:

  • Contractual necessity: To fulfill our service commitments.
  • Legal obligations: Compliance with applicable laws.
  • Legitimate interests: Business operations, service improvements, and safety.
  • Consent: Marketing communications, with an option to withdraw consent at any time.

Sharing Your Information

We may share your data with:

  • Drivers for service fulfillment.
  • Payment processors for secure transactions.
  • Third-party service providers (e.g., IT support, marketing).
  • Law enforcement and regulatory authorities as required by law.
  • Partner taxi booking platforms.

Data Security

We employ robust security measures to protect your data, including:

  • Encryption of sensitive information.
  • Access controls and authentication protocols.
  • Regular security assessments.
  • Staff training on data protection practices.

Data Retention

We retain data as follows:

  • Booking details: 2 year.
  • Call recordings: 12 months.
  • CCTV footage: 30 days (unless required for investigations).

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccuracies.
  • Erasure: Request deletion under certain conditions.
  • Restriction: Limit processing under specific circumstances.
  • Data portability: Obtain data in a structured format.
  • Objection: Challenge data processing.
  • Withdraw consent: Opt out of consent-based processing.
  • Complaint: Report concerns to the ICO.

Contact Us

For questions about this Privacy Policy, contact us at:

Obencars Ltd
42 Willow Way, Woking, Surrey GU22 0BW
01483 323216
info@obencars.com

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website or app.

Cookies

Our website and app use cookies. Refer to our Cookie Policy for details.

ICO Contact Information

You may contact the Information Commissioner's Office at:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
https://ico.org.uk