Privacy Policy
ICO Registered: Obencars Ltd is registered with the Information Commissioner's Office under number ZB583401. This policy adheres to UK GDPR and the Data Protection Act 2018.
Introduction
Obencars Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you use our taxi services, website, mobile app, or contact us.
Information We Collect
We collect personal information in the following ways:
- Information you provide: Name, address, phone number, email, booking details, payment information, and feedback.
- Automatically collected data: GPS tracking during journeys, device details (IP address, operating system), app usage data, call recordings, and CCTV footage.
- Third-party sources: Payment processors and taxi booking platforms.
How We Use Your Information
We process your personal data for the following purposes:
- Providing and managing taxi services and bookings.
- Customer communication and support.
- Enhancing service quality and security.
- Legal and regulatory compliance.
- Fraud prevention and internal training.
Data Retention
We retain data only as long as necessary for the purposes set out below:
- Booking details: 2 years (for tax and audit purposes).
- Call recordings: 12 months.
- CCTV footage: 30 days (unless required for active investigations).
Your Rights
Under UK GDPR, you have the following rights:
- Access & Rectification: Request a copy of your data or correct errors.
- Erasure: Request deletion of your data under specific conditions.
- Data Portability: Obtain your data in a structured, machine-readable format.
- Withdraw Consent: Opt out of marketing at any time.
Contact Us
For questions regarding your data, contact our Data Protection Officer at:
Obencars Ltd
42 Willow Way, Woking, Surrey GU22 0BW
Email: info@obencars.com
Tel: 01483 323216