FAQ

• Booking and Confirmation

  

  All bookings must be made in advance and are subject to acceptance by the company. A booking will only be confirmed once you receive confirmation from us.

  Bookings can be made via phone, email, or other approved methods as specified by the company.

  Passengers are required to provide accurate details regarding pick-up and drop-off locations, travel dates, and any special requirements.

• Cancellations and Changes

  

  Cancellations must be made at least 24 hours before the scheduled pick-up time. If a cancellation is requested within 24 hours of the scheduled pick-up time, a cancellation fee may apply, which will be communicated at the time of booking. If the vehicle has already been dispatched and a cancellation is requested, a cancellation fee of £10.00 will be charged.

  Changes to the booking, including changes to the date, time, or passenger details, must be requested as soon as possible. We will make reasonable efforts to accommodate such changes, but we cannot guarantee availability.

• Cleaning Fee

  

  In the event that a passenger soils or becomes ill in the vehicle, a cleaning fee will be charged. This fee will range from £50 to £100, depending on the extent of the mess and the time of day. The final amount will be determined based on the level of cleaning required and the disruption caused to the vehicle’s availability for subsequent bookings.

  Passengers are responsible for any damage to the vehicle caused by illness or other soiling during the journey. This charge is necessary to cover the costs of cleaning and any additional time the vehicle may require to be sanitized before it can be used again.

• Personal Property

  

  The company is not responsible for any personal property left in the vehicle. Passengers should ensure that all items are removed from the vehicle at the end of the journey

  Lost property will be kept for a reasonable period and can be retrieved by contacting the company.