Frequently Asked Questions
Quick answers about our taxi services, airport transfers, bookings, and policies in Woking & Guildford.
You can book online via our booking form, call us on 01483 323216, or send a WhatsApp message to 07421 353154. We recommend booking in advance, especially for airport transfers, to secure your preferred vehicle and time. Pre-booked journeys get real-time confirmation.
Yes, we cover all major UK airports: Heathrow (LHR), Gatwick (LGW), Luton (LTN), Stansted (STN), and London City (LCY). Our drivers monitor flight arrivals, so we adjust to delays at no extra cost. Fixed pricing with no surge charges. Get a quote now.
Absolutely. All Obencars drivers are fully licensed by Woking Borough Council and Guildford Borough Council. They undergo enhanced DBS checks, regular training, and our vehicles have full public hire insurance. We are also approved by Surrey County Council for school transport.
Cancellations made more than 24 hours before pickup are free. Cancellations within 24 hours may incur a charge of up to 50% of the fare. If the vehicle has already been dispatched, a £10 fee applies. Please contact us as soon as possible if your plans change.
We always try to return lost items. Please call us immediately. If we need to send a driver to return an item, a £10 retrieval fee may apply to cover travel costs. Obencars is not responsible for personal property left in vehicles, but we will assist you in recovery.
Yes, we can provide child/booster seats upon request. Please mention this in the "Additional Notes" when booking or inform our operator. There may be a small surcharge for extra equipment. Safety first!
We accept both cash and card payments (Visa, Mastercard, Amex). You can also pay via bank transfer for corporate accounts. All our vehicles are equipped with contactless terminals for your convenience.
Yes, we have specially equipped vehicles with ramps and secure restraints. Please specify your requirements when booking so we can allocate the appropriate vehicle.