Corporate Account

• for everyone

  1. Purpose:
  This document outlines the procedure for handling lost property reported by passengers using Obencars Ltd's private hire vehicle services. We aim to reunite passengers with their belongings as quickly and efficiently as possible.
  
  2. Reporting Lost Property:
  2.1. Contact Us Immediately: Passengers who believe they have lost property in one of our vehicles should contact us as soon as possible.
  2.2. Contact Methods: Lost property can be reported via:
  * Phone: 01483 32 32 16
  * Email: info@obencars.com
  * WhatsApp: 07421353154
  2.3. Essential Information: When reporting lost property, passengers should provide the following details:
  * Their full name and contact details (phone number and email address).
  * The booking reference number (if available).
  * The date and time of the journey.
  * The pickup and drop-off locations.
  * A detailed description of the lost item(s), including any distinguishing features.
  * The approximate location within the vehicle where the item may have been left.
  
  3. Handling Lost Property:
  3.1. Driver Notification: Upon receiving a lost property report, we will immediately contact the driver of the vehicle involved (if known).
  3.2. Vehicle Search: The driver will conduct a thorough search of the vehicle for the lost item(s) as soon as it is safe and practical to do so.
  3.3. Property Retrieval: If the lost item(s) are found, the driver will:
  * Secure the item(s) safely.
  * Inform Obencars Ltd immediately.
  3.4. Property Storage:
  * Non-Perishable Items: Found non-perishable items will be stored securely at Register Office until they can be returned to the owner.
  * Perishable Items: Perishable items (e.g., food, drinks) will be disposed of immediately due to hygiene and safety concerns.
  3.5. Passenger Notification: We will contact the passenger to inform them if their lost non-perishable item(s) have been found and arrange for collection or return. We will inform the passenger if perishable items were found and disposed of.
  
  4. Returning Lost Property:
  4.1. Collection: Passengers can collect their lost non-perishable property from Register Offic with pre-booked appointment.
  4.2. Identification: Passengers will be required to provide proof of identification before collecting their lost property.
  4.3. Return by Post/Courier: In certain circumstances, we may offer to return lost non-perishable property by post or courier. The passenger will be responsible for any associated costs.
  4.4. Unclaimed Property:
  * Non-perishable items not claimed within [Number] days will be disposed of according to company policy.
  * Valuable non-perishable items may be held for a longer period or handed over to the local police lost property department.
  
  5. Record Keeping:
  5.1. We will maintain a record of all lost property reports, including:
  * Passenger details.
  * Item description.
  * Date and time of report.
  * Actions taken (including disposal of perishable items).
  * Outcome (returned, disposed of, etc.).
  5.2. These records will be kept in accordance with data protection regulations.
  
  6. Responsibility:
  6.1. While we will make every effort to reunite passengers with their lost non-perishable property, we cannot be held responsible for items left in our vehicles.
  6.2. Passengers are advised to ensure they have all their belongings before exiting the vehicle.
  
  7. Contact Information:
  Obencars Ltd 42 Willow Way, Woking, Surrey GU22 0BW Email: info@obencars.com Tel: 01483 32 32 16